Support

Questions, problems or requests about Luno

Contact

Write to luno@johanraes.be. Include the email address of your Luno account and, for a problem in the iOS app, the app version and your iOS version.

Where do I create an account?

On dashboard.getluno.app. The iOS app is for reading your inbox; you sign in there with the account you created on the web.

How do I set up notifications?

In the Luno app, tap the gear icon to open Settings and choose under Notifications: Only Action needed, Everything new or Off. If iOS has notifications turned off for Luno, switch them on in the iOS Settings app as well.

In the dashboard, the same choice is under Account › Meldingen (Notifications): Enkel Actie nodig (Only Action needed), Alles nieuw (Everything new) or Uit (Off).

The choice belongs to your account, so it applies on all your devices.

How do I delete my account or my data?

One project and its feedback: open the project in the dashboard, go to Instellingen › Project (Settings › Project), and under Gevarenzone (Danger zone) choose Project verwijderen (Delete project). This takes effect immediately.

Your whole account: email luno@johanraes.be from the address you signed up with. We delete the account, its projects and feedback, and its notification tokens within 30 days.

Feedback you sent to an app that uses Luno: email us with the name of the app, and the email address you used if you gave one.

See the Privacy Policy for what Luno keeps and for how long.